Refunds and how to cancel.

30-day refund window

If you change your mind within 30 days of purchase, you get a full refund through our checkout partner Paddle — no explanation required. This is more generous than Paddle’s 14-day default; ours covers the full 30-day window.

How to request a refund

1. Email hi@glidepathmoney.com with the subject line “Refund request” and the email address you used at checkout.
2. We process it within 1 business day. Paddle sends a confirmation email when the refund posts — typically 3-5 business days back to your original payment method.
3. We mark your license as refunded on our server. The next time the desktop app phones home (within a week), it locks with a “license inactive” screen.
4. Your DataFolder on your disk stays intact — every byte, in plain CSV files you can open in Excel forever. We never delete your data.

After the 30-day window

Refunds outside the 30-day window are at our discretion. We’ll consider edge cases:

• Duplicate purchases (we’ll refund the extra)
• Fraudulent or unauthorized charges (refund + investigation)
• Technical issues that prevent the app from running on your hardware (we’ll either fix it or refund you)
• Significant billing errors on our end

Outside those, the 30-day window is the line. Once you’ve been using the app beyond a month, you’ve had time to evaluate it — and you keep the version you have whether you renew maintenance or not.

Cancelling your annual maintenance

The $39/yr maintenance renewal is opt-in. We don’t auto-charge your card. Each year, near the end of your maintenance window, we email you a renewal link.

To cancel, just don’t click the renewal link. There’s no button to press; no support email to send. When the window ends, your app stays on the version you have, your data files stay on your disk, your DataFolder keeps working. You just stop getting new tax-rules updates, new bank parsers, and new features.

If you decide later to come back, click the most recent renewal link we sent you (or email hi@glidepathmoney.com) and you’re current again from that day forward.

What lapses when maintenance lapses

• Tax-rules refresh — your app keeps using the IRS tables that were current on your last paid day. Fine for a year or two of light use; matters more if you’re actively tax-planning a Roth conversion.
• Bank parser updates — if Chase / Amex / Citi / BoA changes a CSV format, your import for that bank might stop until you renew. Your old data stays.
• Glide AI helper — Glide’s built on our paid Anthropic account; lapsing maintenance turns Glide off. (Heavy users can paste their own Anthropic API key in Settings to keep it active independently.)
• Private subdomain — the phone-access URL stops resolving. Your local desktop install on localhost:5000 keeps working without the phone access.
• Email support — you’d be on a best-effort basis instead of priority.

What doesn’t lapse: the desktop app itself, your data, all existing reports, all existing imports, the local web UI. You bought a tool; you keep the tool.

Adult-use product

GlidePath Money is intended for users 18 years or older. If you’re purchasing this for a household where a minor will have access, you (the adult license holder) are responsible for their use of the app.

Questions about a charge

Email hi@glidepathmoney.com with the date and amount of the charge. We’ll look it up against your license and either refund it, explain it, or escalate it — a human reads every one.

For payment-method disputes (chargebacks), please email us first. Paddle handles the chargeback process but a quick email usually resolves it faster than going through your card issuer.

Contact

Refund or cancellation questions: hi@glidepathmoney.com. QuickTech LLC (Illinois), the company behind GlidePath Money. Mailing address available on request for legal notices.